| About Us This web site is owned and operated by Michaels Jewellery who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Michaels Jewellery Online 4 Market Street Beccles Suffolk NR34 9AQ United Kingdom Phone: 01502 719609 Fax: N/A Email: info@michaelsjewellery.co.uk VAT Registration Number: 775443308 Company number: 4501282 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments, and accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via post or send a cheque. Please note that stock will not be released until the cheque has cleared, and this can take up to 5 working days. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Standard delivery is charged at £2.50. This includes shipping and handling charges. Please note that we retain the right to alter the charge if neccessary. This will not affect any orders already taken at previous value. |
| Delivery Schedule We aim deliver your order as soon as possible. We will normally dispatch orders within 2 business days. You must inform us within 7 working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Tax Charges All orders include the relevant UK VAT charges. |
| Credit Card Security Our credit card payment is currently handled by PayPal. Please see their website for their security details. www.paypal.co.uk |
| Guarantee As a company we wish to guarantee your satisfaction. As such all of our products (except our earings) come with a 30 day no quibble guarantee. Unfortunatley due to hygiene laws earings cannot be returned to us unless faulty. |
| Reaching Us If you need to reach us please e-mail: info@michaelsjewellery.co.uk Alternatively you can write to: Michaels Jewellery Online, 4 Market Street, Beccles, Suffolk. NR34 9AQ Or you could phone: 01502 719609 Please note that the phone number provided is within one of our shops and during busy periods you will be able to leave a message and we will get back to you as soon as we can. We aim to return calls within 1 working day. |
| Privacy Policy Michaels Jewellery do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a refund (with the exception of earrings). Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Unfortunately for hygiene reasons, earrings cannot be returned unless faulty. Any goods returned should be in their boxes and in a saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |